Privacy Policy
This Privacy Policy explains how the official Helmivex store handles the information you share when you place an order or contact us. Helmivex is a plant-based food supplement, and we only collect what we genuinely need to confirm your order and arrange delivery across Nigeria. We treat your details with care and never sell them.
What we collect
When you send an order request, we ask for your name and phone number, and, if you provide it, your delivery area. We use these only to call you back, confirm the order, and deliver your pack. We do not ask for banking details on the site, because payment is made on delivery.
Why we use your data
- To contact you and confirm the details of your order.
- To arrange and complete delivery of your Helmivex order.
- To answer questions you send us by email.
- To keep a simple record of orders for support purposes.
How long we keep it
We keep order information only for as long as it is needed to serve you and to handle any follow-up about your purchase. When it is no longer required, it is removed from our active records.
How we protect it
Access to your details is limited to the people who process and deliver orders. We apply reasonable organisational and technical measures to keep your information safe from loss or misuse.
Your choices
You can ask us what information we hold about you, request a correction, or ask us to delete it. To do so, simply write to us at [email protected] and we will help.
Contact
For any question about privacy, reach us by email at [email protected]. We reply around the clock, every day of the week.